Returns & Refund Policy

1. Policy Overview

At DYOR Wellness, we stand behind the quality of our products. This policy outlines the terms for returns and refunds.

2. Return Window

You may request a return or refund for unused, unopened products within 30 days of delivery.

• Return window begins from delivery date, not order date
• Requests submitted after 30 days will not be accepted
• Damaged or defective products can be reported up to 7 days after delivery

3. Return Conditions

To qualify for return, products must meet all of the following conditions:

• Unopened Seal: Vial seals must be intact and unopened
• Original Packaging: Product must be in original, undamaged packaging
• No Contamination: No signs of contamination, damage, or tampering
• Original Receipt: Return must include original order number or receipt
• Proper Storage: Must have been stored as recommended

4. Damaged or Defective Products

If you receive a damaged, defective, or mislabeled product, we will make it right.

Damage Reporting Process:

1. Report Promptly: Contact support@dyorwellness.com within 7 days of delivery
2. Provide Evidence: Include clear photos of damage, vial, packaging, and seal
3. Include Details: Provide your order number, date received, and product name
4. Await Response: We will respond within 24 hours with resolution

Damage Resolution:

• Replacement: We will ship replacement product at no charge
• Full Refund: Full refund to original payment method (no restocking fee)
• Return Shipping: We provide prepaid return label

5. Shipping Costs

Please understand the following regarding shipping costs:

• Return Shipping: Customer is responsible for return shipping costs (unless product is defective)
• Original Shipping: Non-refundable
• Defective Items: We cover all return shipping costs
• Refund Amount: Refund covers product cost only

6. Refund Timeline

Once we receive and inspect your returned product:

• Inspection: 2-3 business days
• Approval: We will notify you of approval or denial
• Processing: Refunds are processed to original payment method
• Timeline: 5-10 business days after approval
• Crypto Refunds: May take additional time depending on blockchain confirmation

7. Exceptions & Non-Returnable Items

Non-Returnable Products:

• Opened or partially used vials
• Products exceeding 30-day return window
• Damaged packaging caused by customer mishandling
• Items purchased on clearance or sale (final sale)
• Custom or special order products

Special Circumstances:

In certain situations, we may consider exceptions to this policy:

• Bulk orders (contact support@dyorwellness.com)
• Research institution agreements (special terms may apply)
• Documentation of product quality issues

For special circumstances, email support@dyorwellness.com with detailed explanation and supporting documentation.

8. Contact Us for Returns

To initiate a return or report a damaged/defective product:

• support@dyorwellness.com
• Subject Line: "Return Request - [Your Order Number]"
• Response Time: 24 business hours

Return Shipping Address:

We will provide specific return address instructions after your return is approved. Do not ship returns without authorization and specific address details.

Required Information:

• Full name and order number
• Product name and quantity
• Reason for return
• Proof of damage (photos for defective items)